The vision of JC Call Centre’s founders was simple. They wanted to grow a mid-size 100 seat call centre which would serve perfectly and is close to major countries, especially the UK & US. Every JC Call Centre, offering the comprehensive and tailored services which include inbound/outbound call handling, sector-specific services and telemarketing. That enables, JC Call Centre to add the value to all types of businesses through providing the opportunity of real increment in sales, profitability and productivity which allows ROI to be measured in real times.
Through the whole process, our approach is both advisory and co-operative. JC Call Centre understands your concerns, make the most suitable recommendations for you by providing the best way of achieving the specific goals. We fulfill our promises of giving you an efficient and cost-effective outcome for your investment.
Our consistent clients from global brands like Jupiter cars and couriers, Hounslow Cars, Airports Exec, Cars TW and many others through to leading SMEs. Our services are provided by a highly professional, experienced, and knowledgeable team of agents. Each team member works with the flexibility to up or low-quality operations and fulfills promises of exceeding client expectations on every single task we take. Our
JC Call Centre is responsible to make sure that each of our agent understands your business and have a gratitude of the brand and standards. This way, we efficiently become a full trained outsource department of your business. JC Call Centre offers your customers steadiness and well-informed, brief response. We properly train our agents on what to say in your corporate mind-set so that they don’t simply read generic scripts, but to communicate effectively
Salient Features
- 24/7 availability
- 24/7 CCTV monitoring
- Professional and Trained staff with bilingual as a plus
- Quality Assurance
- Weekly/ Monthly reporting as per Customer’s requirement
Designated Account and Team Manager
- Continuous upgrading of Team’s Performance
- Quality Assurance
- Tracking / monitoring of potential enquiries
Infrastructure
- Un-interrupted Power Supply, backed up with UPS and standby Generator
- Call Recording Software
- Complaint logging
- Tickets provision
- Flexible Capacity
